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About Corporate at ADT

A self-starter. A team player. Someone who can support the operation needs of our company. From Administrative Support to Finance and Accounting and Human Resources, we all work together to uphold ADT’s mission and values. A career with ADT Corporate connects you with all aspects of our business and our more than 17,000 employees across North America. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them?

Manager Digital User Experience

Apply Later Job ID 1812542 Date posted
Reporting to the Director of Marketing Customer Experience, the Manager User Experience will be responsible for partnering with our business unit leaders to manage customer experience initiatives and MyADT customer experience.   The selected candidate will partner on developing a strategy that drives maximum customer satisfaction, promotes self-help and increased retention.
As a Manager of Digital Customer Experience, you will connect the dots on initiatives and projects including strategic programs, email campaigns, emerging markets initiatives, operational programs and including data analysis.  You will coordinate website changes and lead strategy on the customer facing digital experience including MyADT and ADT.com. 
You will coordinate website changes, web development requirement request and promotion efforts, ensuring that the client drives a compelling and engaging experience with their customers on each and every interaction. This position must have a strong capability to deliver quick onsite results based on business needs. We're looking for a passionate innovative entrepreneur with a strong background in project coordination in the digital space that loves to work with different functional teams, data analysis and solve complex problems. This position will manage several marketing and web related efforts in parallel, working closely with Marketing, Agencies, Operation, call center, Customer Experience and IT.
Key Responsibilities
  • Partnering with our business unit leaders to manage customer experience digital initiatives
  • Supporting digital experiences for MyADT and ADT.com testing and optimization programs to enhance customer retention and satisfaction across lines of business (Residential, Small Business, Home Health)
  • Collaborate with our subject-matter experts and agencies to connect the dots on multiple projects and evergreen programs
  • Manage business unit changes and requests
  • Analyze and disseminate test results across digital marketing ecosystem to ensure maximum positive impact
  • Research new partners/trends in space
  • Manage cross-functional business teams to gather specific requirements on agreed programs
  • Support Insights gathering from data to gather trends and suggest optimizations
Education: Bachelor degree in Business or related filed.  Master’s degree is a plus.
 
  • 5-7+ years in digital project management
  • Experience in Digital Marketing
  • Website creative and development knowledge
  • Strategic thinking (understanding of the company's products and business units ex. New product launch, new product details)
  • Creating strategic and creative briefs
  • Experience giving business requirements for landing pages, banners, promotional content updates and mobile updates
  • Strong understanding of tasks associated with getting projects done
  • Experience in production support while managing execution and deliverables of teams
  • Experience tracking the progress of marketing projects
  • Vendor/Agency relations
  • Marketing campaign experience
Apply Later

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