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Platforms Product Manager (Job ID 2012754)

Boca Raton, Florida

Categories Project Management, Corporate
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Company Overview:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram.

Summary: The Home Control & AutomationPlatforms product manager will identify product opportunities, solutions andmarkets where ADT can expand its Residential and Small Business smart homeservices.The Product Manager is responsible formanaging all related platform products provided by internal development teamsand third parties which provide a service to ADT markets to customers. Thisincludes activities pertaining to the development, enhancement and deploymentof smart home platforms for residential and small business products andservices. The Product Manager will manage the processes of specifying, evaluating,procuring, integrating, financial planning, and implementation of smart homeplatforms, establish and maintain internal and external strategic vendorrelationships, understand the ADT Residential/Small Business strategies, marketdrivers and services portfolio and also provide strategic and tactical directionto internal and third parties, managing product release schedules and the businessrelationship with third party partners and providers. Actions and decisionsmade by the Product Manager will affect current and future sales strategies,partner relationships, markets, application of technology, and overall companygrowth.

Dutiesand Responsibilities:

1.Create requirements and/orspecifications for new features and enhancements to residential and smallbusiness smart home platforms.

2.Determine business initiatives anddevelop road maps in line with corporate strategy and vision related tospecific smart home platforms.

3.Manage day to day business activitieswith suppliers including tracking feature development against plans, pricing,technical support and compliance.

4.Maintain a working knowledge of thevarious IT components that the smart home platform will operate on.These include server hardware & operatingsystems, cloud technologies, data base services, storage technologies, web services,load balancing techniques, network technologies and operating platforms andother similar application services.

5.Work closely with Engineering, IT andQA teams on product evaluation, analysis, configuration, installation,integration, reliability, and other technical issues related to product design,fitness for use, and regulatory agency approvals.

6.Support ADT monitoring centers withproduct and service needs and issues.

7.Respond to product issues and problemsboth on a proactive and reactive basis by appropriate methods in order toensure a rapid, quality deployment of the end products. Proactively identifyand resolve product related business issues with internal and third partyteams.

8.Monitor industry and technology fieldsto ensure a continued technology leadership position within industry

9.Work closely with Sales, Marketing, Service,and Installation to present objectives and direction, assist with promotionprograms, and acquire customer feedback. Participate in configuration,installation, integration, reliability, training and other technical issuesrelated to product installation, service, and customer acceptance, and plancorrective actions when and where needed.

10.Maintain a strong working relationshipwith Product Marketing, Marketing, Engineering, Industry Relations and IT toensure continued compliance with ADT and other industry standards andrequirements.

11.Review product ideas presented byvarious external sources for viability and possible inclusion into the ADT smarthome product line.

12.Be proactive in understanding andevaluating the smart home industry's marketing direction and trends, includingthose related to privacy and data security, and establish the appropriateapplication product and service strategy for tactical as well as strategicplanning and future initiatives that will assure the ADT position as theindustry leader in technology and services.

13.Provide weekly status reporting andpresentations to Product team management and others as required on the Productactivities and third party relationships using corporate directed methods.

14.Use and support the ADT Rally PointProcess for new product lifecycle management activities.

15.Other duties as assigned.



· Four(4) year degree in Business, Engineering, Marketing or equivalent businessexperience.

· Advanceddegree in Management is desirable


· Three(3) to five (5) years experience in the smart home industry, preferably with asecurity company

· Three(3) to five (5) years experience in product management

· ITindustry experience desirable


· BusinessFinancial Analysis

· ProductManagement

· Soundwritten and oral communication skills especially for management presentations

· Strongbackground in business principles, practices and procedures

· Interpersonalskills and ability to interact with other internal team members, suppliers andcustomers

· Strongorganizational skills and attention to details

· Proficiencyin MS-Office Suite (Word, Excel, PowerPoint)

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.


Boca Raton, Florida

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