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About IT at ADT

A creator. An innovator. Someone that wants to write code that can help save lives. As a member of the IT team, you’ll join the leading provider in cutting edge technology in security, home automation and health solutions. You’ll design, coordinate, execute and support system application projects. And you’ll work closely with all business functions to create products that keep ADT ahead of industry trends. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them?

Senior Manager Ecommerce

Apply Later Job ID 1812543 Date posted
Reporting to the Director of Enterprise Applications, the Senior Manager will be responsible for managing IT personnel both local and offshore, including end user and third-party provider activities pertaining to the design, development, testing, documentation, and implementation of application product and services. The ideal candidate has technical expertise in Ecommerce and/or Order Management, has experience managing a team, and can see the big picture.
Duties and Responsibilities:
  • Responsible for overall management of team and assigned project.
  • Responsible for overall financial, scope, and critical path management for assigned projects.
  • Manages the financial, time and resource aspects of project against a set budget and project plan.
  • Resolves project related issues or operational issues impacting IT or business.
  • Define service levels, service agreements, and manage IT operations.
  • Review and evaluate work and prepare performance reports.
  • Establish processes to identify, track, escalate, resolve, and report customer-related issues.
  • Collaborate with the customer to define standards and measures for quality and customer satisfaction requirements.
  • Assist and prepare the budget, forecast, and capital equipment reports.
  • Coordinate system analysis and applications development activities through direct and indirect staff.
  • Assist and recommend process and quality improvement activities for the organization.
  • Performs as an internal consultant, advocate, mentor, and change agent.
  • Provide vision and strategy for improvements. 
  • Lead and direct cross-functional teams in the areas of scheduling, technology direction, future planning, and standard development practices.
  • Deliver schedule milestones on-time to ensure project/program objectives are met.
  • Responsible for personnel decisions including performance review and hire/fire activities.
  • Mentor employees on career development and performance improvement
  • Manage and mentor supervisors, project leads and/or technical staff.
  • Performs other duties as assigned
Education: Four (4) year degree or equivalent experience
Experience: 8 - 10 years 
Skills: Advanced knowledge of Websphere Commerce and Sterling Order Management.
Advanced written and verbal communication skills including ability to develop presentations and present to management. Advanced background and understanding of business principles, practices and procedures 
Advanced problem solving and negotiation skills. Proven project management skills and experience
Functional understanding of general financial principles. Leverages business and technical expertise across disciplines, demonstrating a high level of industry knowledge. Contributes to the strategic direction of the client group(s). May provide guidance to senior management
Apply Later

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