Sr. Analyst, Customer Analytics (Job ID 1912113)
Boca Raton, Florida
Category Contact Center
The Customer Experience Advanced Analytics group serves as the company’s leading analytical authority on our existing customers, translating data into high-value, actionable insights for senior leadership and business partners, developing and refining new analyses in response to business needs, and bringing expertise on emerging trends in data analytics and predictive modeling with a focus on supporting the marketing, sales and operations groups.
This Sr. Analyst will support the operating business units and other key members of the Analytics department. He/she will be charged with managing our existing customer marketing campaigns and covering customer insights and growth opportunities from ADT’s customer database and operational systems. This role involves extracting and analyzing data across all business units and functions, identifying trends and opportunities for improvement. The ideal candidate will have deep working knowledge of various analytical and financial tools for evaluating trends and measuring performance against qualitative and quantitative objectives.
Key Responsibilities include:
Knowledge, Skills and Abilities
Year one Critical Success Factors include but are not limited to: