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About Field Operations at ADT

An analytical thinker. A problem-solver who can manage all aspects of security system installation. As a member of our ADT Field Operations team, you’ll work closely with our customers and our customer care team. You’ll ensure all systems are installed and running properly. You’ll need the ability to test all components, diagnose and troubleshoot, as well as repair and escalate issues as necessary. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them??

Sales & Operations Manager

Apply Later Job ID 1812080 Date posted
Position Summary
An ADT Installation Team Manager will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation of all jobs within an assigned territory.
Responsible for planning, implementing and managing the activities of the Commercial installation & Service work force for a designated district.  Key liaison between District installation/service work force and Corporate Installation and Service                                                                                                           
  • Plans, implements and manages the activities of the installation and service work force and ensures familiarity and training of product installation and service skills.
  • Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets. 
  • Works with General Manager to meet profitability goals
  • Conducts meetings on a monthly/quarterly basis. 
  • Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
  • Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
  • Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service. 
  • Ensures consistency of field installation and service activities.
  • Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
  • Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
  • Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results.  
  • Associate degree or equivalent related experience.


  • 3 to 5 years related industry experience with a high volume, high impact operation.  Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers
  • Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
  • Solid business skills.
  • Must be conceptually oriented with the ability to think and act strategically. 
  • Proven management skills with the ability to train, develop, and motivate.  
  • Strong written and verbal communication skills.
  • Intermediate to advanced computer skills in a Microsoft Windows. 
As of April 2017, Protection1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.
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