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Bilingual Provisioning Representative (Job ID 2011612)

Calgary, Canada

Categories Administrative, Corporate
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Company Overview:


ADT is a leading provider ofsecurity and automation solutions in Canada for homes and businesses, peopleon-the-go and their network. Making security more accessible than ever before,and backed by 24/7 customer support, ADT delivers same-day service and liveanswer within seconds in customer operations, helping customers feel more safeand empowered. More information is available at www.adt.ca.

Position Summary:
  • In this position, you will be responsible for working with installation and service technicians to provision all ADT products & solutions to ADT Standards based on interaction with the field technicians via phone, fax or emails.

Duties and Responsibilities:

  • Processing of technician/installer requests for system activations using the necessary applications and tools.

  • Processing of technician/installer requests to place newly installed systems in service including the verification of data prior to the system going into service

  • Processing of technician/installer requests for data changes - updating of existing records including manual creation of records

  • Processing technician/installer requests for Resale- including the placing of the existing system out of service and regeneration of the existing system and making updates for the new client.

  • Processing of technician/installer requests for Cellular radio provisioning using different websites as appropriate.

Education:
  • High School Diploma/Equivalent

Experience:

  • Data entry knowledge

  • Intermediate-Advanced computer skills

  • Must have previous sales, service, or customer service professional experience, preferably in the call center industry

Skills:

  • Must have superior verbal and written communication and interpersonal skills in both English and French with a professional telephone manner

  • Must have demonstrated adaptability, flexibility and ability to multi-task in an ever-changing environment

  • Must have computer literacy, strong keyboarding and internet navigation skills

  • Must have a commitment to punctuality and adherence to work schedules

  • Strong attention to detail

  • Strong technical aptitude

  • Well organized

ADT by TELUS provides equalaccess to employment opportunities for all applicants and employees inaccordance with applicable federal and provincial laws, without regard to race,ancestry, place of origin, color, ethnic origin, citizenship, creed, sex,sexual orientation, age, marital status, family status or disability or anyother characteristic protected by provincial or federal law.


ADT by TELUS is committed to treatingall people in a way that allows them to maintain their dignity and independence.We believe in integration and equal opportunity. Accommodations areavailable upon request for all applicants with a disability throughout therecruitment process. Please contact Human Resources at hrhotline@adt.ca ifyou require accommodation. We will work with all applicants toaccommodate their individual accessibility needs.


Location:

Calgary, Alberta

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