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About Field Operations at ADT

An analytical thinker. A problem-solver who can manage all aspects of security system installation. As a member of our ADT Field Operations team, you’ll work closely with our customers and our customer care team. You’ll ensure all systems are installed and running properly. You’ll need the ability to test all components, diagnose and troubleshoot, as well as repair and escalate issues as necessary. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them??

Installation & Service Team Manager (Matrix Manager) - Gainesville, FL

Apply Later Job ID 1713511 Date posted 08/11/2017
Company Overview:

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at

Position Title: Operation/Support Manager

An Operation/Support Manager will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. This position will also manage financial activities; perpetual inventory system/warehouse and administrative support infrastructure. Assist with Human Resources programs and initiatives as directed by the Regional HR Team. Control customer communications, sales, service, installation and general functions within the Branch to ensure compliance and consistency with business disciplines. Build the knowledge and confidence of the administrative team, with the goal of maximum efficiency and consistency with business disciplines. Develops and builds on current capabilities to prepare associates for successful job performance and installation/services requirements.

  • Plan, schedule, supervise and control installations.
  • Manage and direct all office clerical workers who perform administrative and clerical duties.
  • Read and interpret P%L's, General Ledger, Job Profitability and Open Job Detail reports.
  • Manage office infrastructure (building, facilities repairs and maintenance, phone systems, printers, fax, pagers etc.).
  • Confirm all equipment procurement for installations.
  • Maintain outright sales and advanced service charge recovery margins.
  • Prepare progress reports, expense reports and other related documents.
  • Manage incoming customer inquiries and resolve complaints within district.
  • Evaluate system performance and effectiveness to maintain and minimize equipment malfunctions.
  • Evaluate system performance for cost savings and product improvement.
  • Maintain technical knowledge of current standards and new developments.
  • Manage Branch "Dispute Management System" activities.
  • Administer the Fleet Program. Ensure vehicle availability and monitor expenses.
  • Keep associates and customers informed of any industry changes.
  • Research and maintain technical knowledge to inform associates and customers of current standards and new developments.
  • Develop work force size to efficiently accommodate subscriber-related workloads
  • Actively participate in Branch Management meetings.
  • Administer Company's safety programs.
  • Assist Regional HR Team with the roll-out and administration of HR initiatives and programs.
  • Assist Area Manager with annual budget preparation, long-range planning and monthly forecasts.
  • As part of the Operations Team, maintains the integrity of supply chain functions by training others on the required inputs and outputs of the supply chain process.
  • Resolve escalated problems related to the warehouse, equipment and/or supply inventory.
Education/Work Experience Required:
  • Associate degree in Business Administration or equivalent 2-year electronic trade school training.
  • Minimum 3-5 years of business experience with a diverse background in Operations/Administration.
  • Experience conducting repairs, inspections of ADT equipment.
  • Experience with electrical/electronic equipment installation with demonstrated mechanical aptitude.
  • 2 to 3 years of supervisory experience.
Core Competencies:
  • Must possess excellent communication skills.
  • Must be flexible and possess excellent time management, project management, organizational, and strong leadership skills. 
Want to learn more about ADT?
Visit us online at or on Facebook.
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