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Customer Service Call Center Representative (Job ID 2010324)

Jacksonville, Florida

Categories Customer Service, Contact Center
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Company Overview:

ADT Inc. (NYSE: ADT) is a leading provider of security andautomation solutions in the United States and Canada, protecting homes andbusinesses, people on-the-go and digital networks. Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered. ADT isheadquartered in Boca Raton, Florida and employs approximately 19,000 people throughoutNorth America. For more information, visit www.adt.com or followus on Twitter, LinkedIn, Facebook and Instagram.


Job Summary:


You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!

Scheduling:

This position has 2nd shift schedules that do include weekend shifts.

Compensation:

$14.12-$16.81 per hour depending on call center experience

Orientation and Training:

Orientation and training for this position will begin Monday, February 17th for approximately 5 weeks Monday-Friday from 3:30pm – 12:00am. Paid training.


Why do you want to be an Everyday Hero? Why ADT?

  • ADT offers full benefits on the 1st of the month after 30 days of employment.
  • (Medical, Dental, Vision, 401IK with 5% matching.
  • Paid vacation time (We all need to recharge our batteries at some point.).
  • Tuition Reimbursement.
  • A great environment. Everyone says it. We mean it.
  • Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely!

As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them.

Our Ideal Candidate looks like this:
  • High school diploma or equivalent required
  • Some college ideal; degree preferred
  • Call center experience highly preferred
  • Minimum of one (1) year of customer service experience required
  • Technical aptitude, problem solving skills
  • Successful completion of online pre-employment assessment

ADT LLC is an Equal Employment Opportunity (EEO) employer.We are committed to having a diverse and inclusive workforce and do our best tofoster a culture and environment where every employee feels valued. Our goal isto serve our customers and help save lives. We can achieve this goal when wehave the best talent working in an environment where employees feel includedand recognized. Visit us online at jobs.adt.com to learn more.


Location:

Jacksonville, Florida

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