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About Call Center at ADT

A people person. A calming voice. Someone who can help our customers during stressful situations. As a part of our Call Center team you’re the first line of defense in safeguarding the lives and property of our customers. Nearly 4,000 employees are dedicated to handling alarm signals, customer inquiries, and provide technical and field support to both internal and external customers. Our teams are trained to provide efficient solutions, with the goal to have one time resolution for every caller. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them?

Inside Sales Call Center Representative

Apply Later Job ID 1814971 Date posted
Scheduling: 

This position is a Monday – Friday evening schedule (3:30pm-Midnight) with one Saturday per month!  

Compensation:

$10.00 per hour plus an UNCAPPED commission plan. This position is eligible for overtime.

Orientation and Training:

Orientation and training for this position will begin Monday, December 3rd for 6-8 weeks from 6:45am– 3:15pm.  Paid training + Stipend


Why do you want to be an Everyday Hero?  Why ADT?

  • ADT offers full benefits on the 1st of the month after 30 days of employment.
  • (Medical, Dental, Vision, 401IK with 5% matching. 
  • Paid vacation time (We all need to recharge our batteries at some point.).
  • $7,500 Tuition Reimbursement. 
  • A great environment. Everyone says it. We mean it. 
  • Opportunity for Career growth?  Of course!  Employee referral bonuses?  Absolutely!
Position Summary 
To receive inbound telephone calls as a result of various marketing campaigns targeted to ADT's major account sector (Affinity Programs) and successfully position interested customers for consultation with a sales representative or to close sale and set installation appointments within the parameters of the Affinity Programs.
  • Provide resolution and close sales for both new and relocating customers by taking qualified prospects through critical selling path of gathering information, determining needs and scheduling installation appointments. 
  • Schedule sales appointments for outside sales representatives by responding to incoming calls, determining caller's sales installation needs and capturing primary prospect data. 
  • Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
Education/Certification:
  • High school diploma or equivalent.

Experience:

  • Minimum 90 days of NSC Residential Sales Rep I experience or equivalent ADT sales experience.
Skills:
  • Good communication skills.
  • Strong verbal skills.
  • Excellent listening skills.
  • Positive interpersonal skills.
  • 20 wpm accurate typing.  
  • ADT specific product knowledge. 
Want to learn more about ADT?
Visit us online at www.adt.com or on Facebook.
Apply Later

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