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Installation Coordinator (Job ID 2114791)

Little Rock, Arkansas

Categories Security Installation & Service, Field
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Company Overview:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.


Position Summary:
This position is responsible for supporting the installation department and assisting with support of warehouse.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Installation Coordinator may be expected to perform some or all of the duties listed, and other duties as assigned.
  • Manage installation technician’s schedules.
  • Schedule appointments for customer demonstrations.
  • Manage demonstration backlog.
  • Assist in coordinating installation activities such as scheduling, customer notification and equipment procurement.
  • Interface with customers on Customer Satisfaction issues.
  • Order material, part and equipment.
  • Conduct physical inventory and keep warehouse clean.
  • Pull parts and paperwork weekly for technicians scheduled work.
  • Issue materials and equipment to technicians.
  • Work with technicians to ensure all installation paperwork is completed properly within the designated time.
  • Complete daily customer billing, contract and QC paperwork.
  • Complete daily reports.
  • Performs all other duties and tasks as assigned, including miscellaneous clerical duties.
Supervisory Responsibilities:
  • None required.
Knowledge:
  • Knowledge of Company policies, procedures, guidelines, and practices.
  • Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet.
Skills:
  • Must possess good decision making skills, be very organized and detail oriented.
  • Must have excellent oral and written communication.
  • Excellent teambuilding, customer service, and interpersonal skills.
  • Continuous use of discretion.
  • Must be able to work with confidential information.
  • Occasional training skills are required.
  • Must be familiar with, or willingness to learn, service and repair frames, and basic technical information to assist customers in their needs.
  • Self-motivated and a professional attitude.
Abilities:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively and work effectively before and with groups of customers or employees of organization.
  • Ability to work as part of a dynamic team in a fast paced environment and be flexible.
  • Ability and willingness to make key contributions to the growth of the business.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume and apply concepts of basic algebra.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to use discretion and problem analysis.
  • Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
  • Ability to concentrate on a task over a period of time without being distracted.
  • Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
Physical Demands:
  • While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
  • While performing the duties of this job, the employee is frequently exposed to high, precarious places (typically accessed by ladders) and outside weather conditions.
  • The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 60 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
  • Must be able to drive a motor vehicle while seated for extended periods, and be able to drive at night.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
  • Normal office environment.
  • The noise level in the work environment is usually moderate.
Minimum Qualifications:
  • High School Diploma or General Education Degree (GED) and one to two years-previous customer service experience.
  • Typing Skills (30wpm) and 10-key experience and previous data entry skills and/or telephone work experience.
Certificates, Licenses, Registrations:
  • N/A
ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

Location:

Little Rock, Arkansas

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