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Service Supervisor (Job ID 2014009)

Los Angeles, California

Categories General Management, Corporate
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Company Overview:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Position Summary:

Responsible for supervising service business recurring revenue growth through delivery of service solutions in compliance with customer specifications and contractual agreements.

Duties and Responsibilities:

  • Ensures the service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
  • Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
  • Manages all indirect cost and expense below budget levels.
  • Accomplishes work within client and company agreed parameters.
  • Provides timely and adequate sales support to ensure field technicians are fully productive.
  • Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
  • Direct coordinate activities of work force to generate sales at or above company standards.
  • Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
  • Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service and manage and prepare reports to document results.
  • Authorize all expenditures handled directly by the department in adherence to company policy.
  • May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
  • Other duties as assigned.

Education/Experience:

  • Minimum of High School Diploma/GED; 2-4 year degree in a technical field from accredited college or university
  • NICET Level I or II Certification in Fire Alarm Systems Eng.
  • Minimum of 5-10 years of experience inspecting, testing and repairing life safety systems
  • Must have the ability to manage multiple tasks simultaneously
  • Strong interpersonal skills; ability to work with diverse groups
  • Perform work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working in ducts, crawl spaces, above ceilings, etc.
  • Proficient in the use of personal computers including such programs as MS Word, Excel, Outlook, Adobe Acrobat and database (software) programs
  • Expert familiarity with applicable codes (i.e. NFPA 25 and NFPA 72)
  • Must be able to lift 50 pounds frequently and up to 100 pounds occasionally
  • Perform work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working in ducts, crawl spaces, above ceilings, etc.
  • Experience inspecting sprinkler a plus but not necessary
  • Effective oral and written skills, good time management customer service skills and professional behavior are all required.
  • Valid driver’s license with clear driving record
  • Ability to work a full time schedule
  • Available for travel, which may include nights and weekends to accommodate customer’s schedule

ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

Location:

Los Angeles, California

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