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About ADT

At ADT, our goal is to ensure peace of mind to our business, residential and home health customers. We take pride in upholding a rewarding work experience for all of our employees. Every member of the team has a commanding knowledge of our products and services. Each person works hard to meet and exceed the needs of our customers. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them?

Business Account Executive (Washington DC)

Apply Later Job ID 1711097 Date posted 03/20/2017
Company Overview:
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at
Position Summary:

This person is the ADT “brand steward”, charged with telling the ADT story and clearly demonstrating that ADT is the leading electronic security provider. Business Account Executives will focus on creating incremental market share by selling enhanced ADT products and services to new and existing commercial customers. Candidates will be responsible for having a strong understanding of the unique needs and demands of the commercial security market place.     

Duties and Responsibilities:
  • Adhere to current ADT policies, procedures, products, programs and services.
  • ADT’s primary strategy is to increase annual recurring revenue by selling multiple products to each customer with an emphasis on installation revenue generation and a focus on high quality customer interactions during the sales process.
  • Process sales orders and complete all necessary paperwork in accordance with the approved procedures
  • Develop, update and maintain customer accounts using Salesforce as CRM
  • The Business Account Executive is responsible for promoting and selling ADT services and technology to commercial customers within an assigned territory, leveraging relationships, and closing new business for ADT and ensuring customer retention.
  • The Business Account Executive is responsible for securing profitable sales and upgrades to new, existing and discontinued ADT Commercial customers while maximizing customer satisfaction and retention by initiating post installation follow-ups.
  • This rep will also have a commanding knowledge of our product line, as well as that of our services. It is the responsibility of the Business Account Executive to follow up with the customer post installation as well as initiating contact 24 hours prior to installation to address any potential discrepancies and to ensure 100% customer satisfaction.
  • Assume account management responsibility including the provision and coordination of services (installation, customer training, etc.) to assure complete customer satisfaction.
  • College degree preferred
  • High School degree or equivalent required


  • Bachelor's degree or, in lieu of degree minimum of 2 years experience as a successful commercial sales representative in the security, technology, or other related sales industries, show consistent abilities to achieve and exceed sales quota.
  • Excellent oral and written communication skills
  • Exceptional commercial sales presentation skills with demonstrated sales techniques
  • Strong work ethic, with ability to self-manage daily work schedule and performance, with limited supervision
  • Possess comprehensive knowledge of approved commercial products and services and have the ability to educated the customer on the appropriate solutions for their business
  • Price and quote fire alarm systems for takeover and retrofit
  • Work with customer throughout the entire sales process to answer questions and help work any issues that arise
  • Ability to read and understand blue prints, architectural, mechanical and electrical drawings and documents
  • Candidate must be able to explain product features and benefits
  • Customer focused
  • Effective time management and project management skills
  • Demonstrated leadership and proven negotiation skills and sales achievements.
  • Ability to calculate figures and amounts such as understanding margin DOA guidelines and creating cost + plus quotes
  • Proven track record of consistently exceeding quota
  • Ability to travel within sales territory
Other Requirements:
  • Valid driver’s license and clear driving record
  • Ability to work a fulltime schedule
  • Abilities for local travels & nights and weekends to accommodate the business needs of the customer

All internal ADT employees applying for this position are required to submit a Job bid form signed by their current supervisor.


Want to learn more about ADT?

Visit us online at or on Facebook.
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