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About Call Center at ADT

A people person. A calming voice. Someone who can help our customers during stressful situations. As a part of our Call Center team you’re the first line of defense in safeguarding the lives and property of our customers. Nearly 4,000 employees are dedicated to handling alarm signals, customer inquiries, and provide technical and field support to both internal and external customers. Our teams are trained to provide efficient solutions, with the goal to have one time resolution for every caller. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them?

Monitoring Operator

Apply Later Job ID 1814982 Date posted

Monitoring Operator

ADT Canada Inc. is looking for French and English speaking call centre agents to help us build the future of security!

Next training date is March 6th!

 Must be able to commit to a two week daytime training period (Start and end time between 8am and 5pm). 

We are looking for people to work evening and night shifts weekdays and weekends:

  • • Evening: Potential start and end time between 2pm and 2am
  • • Nights: Potential start and end time between 10pm and 8am

Flexibility to move to day time shifts in the future may also be required based on business need.

If you are…

  • Focused and alert in urgent situations
  • Recognized as a quick decision maker that has a keen attention to detail
  • A committed teammate
  • Someone that has a good sense of responsibility
  • Able to manage multiple tasks simultaneously

Then we want to hear from you!

What we offer:

  • A permanent full-time position, quarterly bonuses based on performance!
  • Ongoing training and development, amazing team environment
  • Excellent group benefit package including an RRSP program with employer contribution
  • Exciting career opportunities

Position Summary:

  • Ensuring the safety of our customers and their property
  • Taking charge of various alarm signals; burglary, fire, panic, medical alarms, etc.
  • Communicating with emergency services to transmit requests for assistance
  • Respond to customer calls.


  • High School Diploma and/or equivalent
  • Experience in a similar position or other position related to customer service
  • Bilingual (English and French), essential
  • Knowledge of Microsoft Office suite
  • Stress management
  • Client oriented
  • Good judgment, capacity to take initiative and make decisions
  • Excellent communication skills (spoken and written)
  • Positive and energetic


ADT Canada inc. is an equal opportunity employer


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