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About Field Operations at ADT

An analytical thinker. A problem-solver who can manage all aspects of security system installation. As a member of our ADT Field Operations team, you’ll work closely with our customers and our customer care team. You’ll ensure all systems are installed and running properly. You’ll need the ability to test all components, diagnose and troubleshoot, as well as repair and escalate issues as necessary. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them??

Technical Support - Security Alarm Helpdesk

Apply Later Job ID 1816047 Date posted
Position Summary:

2 positions

1st position: Schedule is Thursday - Monday, 1am - 9:30am
2nd position: schedule is Thursday - Monday 5pm - 1:30am

Tech Support position seeks reliable, capable technical supportteam member for our Branchburg, NJ. Systems include access control, CCTV, intrusion, and fire protection. The jobinvolves providing technical assistance to our field techs, sub-contractors,and clients, processing e-mail requests, remote programming of all systems,video monitoring, and coordinating field service response.  

Skills: 
  • Candidates must be well organized, able to communicate thoughts and ideas clearly, get along with our clients and technicians, and have strong troubleshooting skills.  
  • Prior phone support or help desk experience a plus.  
  • The best candidates will have familiarity or experience with networking and/or IP based security systems.  
As of April 2017, Protection1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.
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