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About Residential Sales at ADT

A go-getter. A prospecting genius. Someone who connects with people and can build a network of customers. This is an amazing opportunity to join the leading security company focused on innovation and expanding our market share. A successful Sales Rep at ADT has creative lead-generating techniques and the drive to exceed sales goals. You’ll use your strong communication and selling skills to present innovative security solutions to customers, overcome obstacles and close deals quickly. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them?

Residential Resale Representative

Apply Later Job ID 1714191 Date posted
Company Overview:
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at
Join our team and help us protect what matters most. ADT offers an opportunity to earn uncapped income! Employees can choose from a variety of medical, dental, vision, and supplementary insurance plans. ADT offers a 401(k) with a competitive matching contribution, up to 5% of eligible compensation.  Additional benefits include automobile and cell phone reimbursements, paid holidays, tuition reimbursement, corporate discounts, and flexible spending accounts. 

Position: Residential Resale  Representative
ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development.  As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. With each sale, it is essential that the Residential Resale Representative ensures our customers have the best experience from the initial sales call to the follow up meetings. Residential Resale Representatives sell reactivation service and upgrade products within assigned territory to small business locations that have a previously disconnected ADT system.

Duties and Responsibilities:
  • Identify and prioritize prospects using creative lead generating techniques. 
  • Build trust and rapport with customers through consistent used of established ADT processes.
  • Deliver the ADT custom version presentation to prospects, identify positive features and advantages of our products and services over those of our competition; and propose a customized solution to prospects. 
  • Sell reactivation services and upgraded products within assigned territory to customers who have a previously discontinued ADT system. 
  • Identify customer needs and present ADT products and services and demonstrate the differentiated ADT value.
  • Prepare final agreements for signatures
  • Meet or exceed assigned sales quota while following established ADT guidelines. 
  • Adhere to current ADT policies, procedures, products, programs and services. 
  • Maintain customer relationships by consistent follow up  to ensure long term satisfaction and generate referrals 

Education/Work Experience Required
  • High School  degree or equivalent preferred 
  • Minimum 1 year in customer service or sales role
  • Excellent interpersonal skills 
  • Must possess strong communication and negotiation skills
  • Effective time management skills
  • Aptitude for problem solving and resolving conflicts
  • Ability to determine solutions for customers in a consultative sales approach 
  • Ability to lift 15 pounds and stand or walk for 8-10 hours/day 
  • Valid driver's license with clean driving record 
  • Ability to work a full time schedule 
  • Available for local travel, nights and weekends to accommodate the customers' agenda
Want to learn more about ADT?
Visit us online at or on Facebook.
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