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Residential and Small Business Sales Manager (Job ID 2012591)

Québec, Canada

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  • High school diploma or equivalent
  • Full Time
  • Valid driver’s license and a clean driving record

Success Profile

Successful ADT Sales Reps have creative lead-generating techniques and the drive to exceed sales goals. You’ll use your strong communication and selling skills to present innovative security solutions to customers. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them?

  • Communication
  • Sales minded
  • Driven
  • Resourceful
  • Organized
  • Goal-oriented


I help stay more than a few steps ahead of intruders. - Sean T., Sales

Job Details

Categories Sales, Business Development, B2B Sales

ADT by TELUS is a leading provider of security andautomation solutions in Canada for homes and businesses, people on-the-go andtheir network. Making security more accessible than ever before, and backed by24/7 customer support, ADT by TELUS delivers same-day service and live answerwithin seconds in customer operations, helping customers feel more safe andempowered. More information is available at

Position Summary:

The Residential/Small Business Sales Manager is responsible for leading a

team of Residential and Small Business Sales Representatives ensuring

budgeted sales targets are achieved and exceeded. The successful

incumbent will lead and develop a team of sales professionals maintaining

positive and collaborative business relationships with internal and

external partners and suppliers.

Duties and Responsibilities:

  • Manage and direct a team of sales representatives responsible for selling products within assigned territories
  • Meeting and exceeding defined sales targets
  • Following established sales guidelines and procedures
  • Plan and deliver consistent revenue profit
  • Recruits, on-boards, trains, develops and retains top talent sales personnel
  • Continually improve the team’s sales performance by accompanying them on the road
  • Constantly find ways to improve sales performance by assisting, training, coaching and developing
  • Implements, shares and applies corporate policies, processes and programs to sales team
  • Generate referrals with sales representatives by regularly developing and supporting partnerships
  • Implement and administer sales programs & sales activities in residential and small business markets to maximize opportunities
  • Ensure adherence to current ADT policies, procedures, products, programs, pricing, techniques, technologies, and services through communication and regular sales meetings
  • Develop sales representatives for advancement and success by evaluating and communicating performance and job expectations
  • Exemplify company culture and maintain high sales employee engagement
  • Lead and coach a residential and small business sales team into an effective prospecting machine
  • Develop a lead management system to effectively generate sales prospecting activity
  • Fosters, encourages and stimulates self-generated sales
  • Conducts Performance Management of sales representatives on an ongoing basis, including their activity level, funnel & pipeline and performance vs objectives
  • Directs staffing, training and performance evaluations to develop and coach sales representatives, while identifying struggling sales reps
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Participates in various lead generation events, including trade shows and exhibitions and other local strategic alliances
  • Leverages internal resources effectively building working relationship within our organization


  • Bachelor’s Degree in Sales or Business or relevant industry experience or College Degree in Sales or Business or relevant industry experience


  • 3 to 5 years proven previous sales/sales leadership experience preferred


  • Excellent interpersonal skills
  • Exceptional written and verbal communication skills
  • Proven team building skills, shares knowledge and provides coaching easily
  • Aptitude for problem solving; ability to determine solutions for customers
  • Ability to travel for designated training
  • Strong analytical and negotiation skills
  • Self-motivated and able to work independently taking initiative in identifying and resolving problems
  • Proven leadership skills and attributes
  • Computer knowledge with proven proficiency and knowledge of Microsoft office applications and ability to learn new software
  • Ambitious results oriented with entrepreneurial drive
  • Proven positive change champion
  • Bilingualism written and oral ( French and English)


  • Valid driver's license with clean driving record
  • Ability to pass criminal background checks and security clearances
  • Ability to work flexible hours including weekends
  • Ambitious results oriented individual with entrepreneurial drive

ADT by TELUS provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.

ADT by TELUS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.


Québec, Quebec

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