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At ADT, our goal is to ensure peace of mind to our business, residential and home health customers. We take pride in upholding a rewarding work experience for all of our employees. Every member of the team has a commanding knowledge of our products and services. Each person works hard to meet and exceed the needs of our customers. Ready to become an Everyday Hero and make a difference by helping others protect what matters most to them?

Collections Account Representative - Wichita, KS - Starting February 19th, 2018

Apply Later Job ID 1810271 Date posted
Position Summary:
Contacts and collects on past due accounts. Makes payment arrangements with customers and provides excellent customer service.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Collections Representative I may be expected to perform some or all of the duties listed.
  • Receives and places inbound and outbound collection calls.
  • Negotiates balances on customer accounts.
  • Performs account analysis.
  • Handles cancellations of non-pay of customer accounts.
  • Makes payment arrangements with customers.
  • Reviews aging.
  • Responds to written correspondence.
  • Writes up regular cancels when necessary.
  • Processes account financial adjustments.
  • Assists in special projects.
  • Requests contracts when necessary.
  • Performs customer account research.
  • Responds to miscellaneous letter requests.
  • Documents actions taken. 
  • Reviews account documentation for accuracy.
Knowledge:
  • Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.
Skills:
  • Self-motivated and a professional attitude.
  • Strong communication and listening skills.
  • Strong teambuilding, customer service, and interpersonal skills.
  • Must possess good decision making skills, be very organized and detail oriented.
  • Decision-making and judgment skills are necessary for this position.  
  • Strong negotiating skills. 
  • Frequent need for problem analysis and resolution.  
  • Requires keyboard skills (ability to type 30 wpm), 10-key experience, and telephone skills.  
  • Must have a high level of patience. 
Abilities:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
  • Ability to write routine reports and correspondence.  
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  
  • Ability to effectively deal with daily customer contact regarding customer accounts via telephone, e-mail, or in person.   
  • Ability to effectively handle occasional person to person contact with customers who come into the office.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to work with confidential information.  
  • Certain positions may require bilingual abilities.  
  • Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
  • Ability to concentrate on a task over a period of time without being distracted.
  • Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
Physical Demands:
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  
  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
  • Normal office environment.
Minimum Qualifications:
  • High School Diploma or General Education Degree (GED) and six months collection experience and/or training and customer service experience.
As of April 2017, Protection1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.
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  • Customer Service, Wichita, Kansas, United StatesRemove