Sr. Director, Product Management – Monitoring (Job 3016897)
Irving, TX
Additional Locations: Boca Raton, FL |
Category: Project Management
Summary:
ADT is redefining what it means to protect and connect what matters most — at home, at work, and on the go. As Senior Director of Product Management for ADT Monitoring, you will own and evolve the heartbeat of our business: the 24/7 monitoring platform that protects millions of customers. You will be a lead PM to modernize our central station systems, drive product strategy across alarm ingestion, routing, dispatch, video verification, and operator tooling, and partner closely with engineering, operations, AI/ML, and compliance teams.
Duties and Responsibilities:
- Product Strategy & Roadmap
- Own and articulate the long-term vision for ADT’s monitoring platform.
- Build and evolve a roadmap across MMB (Monitoring Management Base), telephony, dispatch, and operator experience.
- Champion innovation in AI-driven signal triage, video alarm verification, and ASAP to PSAP expansion.
- Cross-functional Leadership
- Collaborate with Engineering, Compliance, Central Station Ops, Training, and Security teams to ensure scalable, compliant solutions.
- Drive go-to-market readiness, change management, and feature adoption across thousands of operators.
- Customer & Operator Voice
- Serve as the voice of the operator and the first responder — deeply understand their workflows, tools, and challenges.
- Use insights, data, and testing to reduce false alarms, speed up dispatch, and improve safety outcomes.
- Execution Excellence
- Drive the delivery of features and enhancements with strong attention to reliability, uptime, and observability.
- Champion QA, training, documentation, and support across all launches.
Qualifications:
- 8–12 years of product management experience with at least 3 years in a leadership role.
- Experience in 24/7 operations, mission-critical systems, or security-related products.
- Strong understanding of central station operations, alarm signal flows, or dispatch systems (preferred).
- Demonstrated ability to manage platform products (e.g., workflow engines, internal tools, integrations).
- Experience working with AI/ML or automation in operational workflows a plus.
- Proven ability to lead cross-functional initiatives involving IT, ops, and engineering.
- Excellent communication, stakeholder alignment, and roadmap storytelling skills.
Why ADT?
- Join a mission-driven company protecting millions of homes and businesses.
- Work with scale: 6 monitoring centers, thousands of operators, millions of signals daily.
- Shape the future of professional monitoring using cloud, AI, and human-first design.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.