Ivy J.
Customer Technical Support

You’ll work with great purpose

You’re entrusted to care for what matters most.

As a member of ADT’s Customer Care, Technical Support and Inside Sales teams, you’ll work with great purpose as you earn a customer’s trust, keep them calm, and go above and beyond to exceed their expectations and provide exceptional service.

Solve. Deescalate. Dispatch. Troubleshoot. Sell. All without leaving your home.

ADT now offers work-from-home opportunities for all aspects of our Customer Care Center: Account Management, Technical Support, Emergency Dispatch Operator, Virtual Technical Support and more.

A male ADT Field Operations employee talks through the microphone on his headset.
Ariel N.
Field Operations
A female ADT Customer Care employee sits at her desk wearing a microphone headset.
Jackie H.
Customer Care

Benefits that fit your life

All equipment provided prior to day 1

Opportunity for internal mobility

Paid training

Opportunity for overtime hours

Some roles have shift differentials to earn extra compensation

Customer care representative spotlight

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Angela, an ADT Customer Care Representative smiling at the camera

How we hire

After applying for the role, if applicable, you’ll take an online assessment and your application and assessment will then be reviewed by the Talent Acquisition team.

A male ADT Customer Care employee talks through his microphone headset while sitting at his computer.

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A female ADT Customer Care employee wearing a microphone headset.

Overview of hiring experience

Apply

Apply online. We’ll review your information, and you’ll hear from us within 2 business days.

Assess

An online assessment is sent via email and will take 30–45-minutes to complete. You’ll hear from us within 3 business days of completing your assessment.

Interview

A recruiter will reach out to schedule a conversation.  If there is mutual interest, you’ll interview with the hiring team as quickly as schedules allow.

Decision

If selected after the final interview, a recruiter will present a job offer.

Congratulations

Upon offer being extended and accepted, you will agree upon a start date and complete ADT’s background process.

Spotlight on key roles

Account Management

You solve problems, calm nerves, and find equitable resolutions for our customers as you answer incoming calls about our products and services.

Customer Technical Support

You troubleshoot for customers as you provide technical assistance virtually, using step-by-step guided workflows, and achieve the best possible resolution.

Emergency Dispatch Operator (Inbound/Outbound)

You are there for customers when they need it most. Making both outbound alarm calls and inbound alarm callbacks to our customers, you verify alarm activity and provide reset instructions — and if necessary, you dispatch the proper authorities while notifying responsible parties.

Collections

You ensure receivables are collected while maintaining strong customer relations as you initiate outbound calls, respond to customer questions, and resolve issues.

A female ADT Inside Sales employee wearing a microphone headset smiles as she talks with a customer.

Inside Sales

You answer calls from new and existing customers who are interested in purchasing our safety and smart home services, determine their needs, finalize the sale, and schedule the installation appointments with our Smart Home Consultants.

Protecting with great purpose: ADT LifeSaver Stories

ADT’s LifeSaver video series documents how our employees protected what mattered to our customers, when it mattered most.