Remote Install Specialist (Job 3017208)

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​

Check out more about life at ADT here.

Remote Install Specialists are responsible for supporting Installation and/or Servicing customer alarm equipment while providing an award-winning customer experience, leveraging world-class tools and technology. In this remote technical role, you will provide over-the-phone assistance, troubleshooting, and installing equipment via remote scheduled appointments to new and existing ADT customers. Our goal is to provide support for our customers’ needs remotely while offering peace of mind in assisting customers with protecting what matters most to them.

Key Responsibilities:

• Provide top-notch installation assistance to existing customers via scheduled outbound calls, ensuring swift, accurate, and effective solutioning.
• Install a wide range of ADT products and services, clearly communicating complex issues and their resolutions to enhance the customer experience.
• Showcase in-depth knowledge of ADT products and services to enhance customer satisfaction.
• Educate the customer on the functionality of their system for maximum use potential
• Identify and offer additional security and home automation solutions to further enhance the customer’s home and quality of life.
• Address various technical issues and determine best course of action for customer resolution to include partnering with Remote Service or Field partners appropriately.

Experience & Qualifications

• High school diploma or equivalent required; some college credits or a degree preferred.
• At least 1 year of Customer Service experience required with technical support experience preferred.
• Skills: Technical aptitude, excellent problem-solving skills, selling skills, and the ability to handle multiple tasks efficiently.
• One (1) year of home security systems technician experience is highly preferred.
• Work from home position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role.

Why Join ADT?

• Work Remotely: Enjoy the flexibility and comfort of working from home.
• Career Growth: Advance through our tiered specialist program with opportunities for continuous learning and development.
• Impactful Work: Make a real difference by enhancing the safety and satisfaction of our customers.
• Supportive Team: Join a collaborative and supportive team dedicated to your success.

The pay range is $16.66 – $21.00 an hour and is based on experience, qualifications, and the role you are selected for. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.