Breaking Barriers: Tristia Melzer’s Journey as a Technician Engineer at ADT
Tristia Melzer has built a distinguished career as a Technician Engineer at ADT, a role that allows her the freedom to work independently and the flexibility to tailor each day to best serve ADT’s customers. With over 15 years of experience in the field, she has excelled in her technical expertise, while embracing challenges with confidence. At ADT, Tristia found a culture that elevates her to serve a greater purpose protecting and connecting what matters most for her customers.
A Unique Role in Tech
Tristia’s role at ADT is a blend of sales and installation, offering her a unique opportunity to connect directly with customers while providing essential services. “As a Technician Engineer at ADT, I love that I can save customers time by handling both the sales and installation in one visit,” she explains. With 15 years of experience delivering exceptional customer service, Tristia has honed her ability to assess customer needs and customize security solutions that ensure peace of mind.
At ADT, Tristia feels empowered to take ownership of her work, benefiting from the freedom and flexibility that her role provides. “I work alone and totally prefer that. I get to follow my own system, and each day get to be out in the field instead of an office.”
Every day brings a new challenge and a chance to make a difference. Whether it’s helping a customer feel secure after a break-in or providing proactive safety measures, Tristia takes pride in her work. “It’s about helping people feel safe and secure in their homes,” she notes. “Being able to provide them that sense of relief and peace of mind is my favorite part of my job.”
Embracing Challenges with Confidence:
Tristia acknowledges that as a woman in a very technical role, she may occasionally face challenges that come with defying expectations. “There are times when people might question my expertise or be surprised by my presence,” she shares. “But I’ve learned to handle these situations with confidence.” Tristia has found that by consistently delivering exceptional service and clearly communicating solutions to customers, she earns their trust, building strong relationships and providing peace of mind with each visit.
Tristia’s Advice to Women Entering the Industry:
Reflecting on her journey, Tristia shares valuable advice for women entering the field:
“Don’t be afraid to jump in; just because some roles may have traditionally seen more men, that doesn’t mean women can’t excel, and they usually do. No matter the challenges you face at the start, remember, you are just as capable as anyone else. Once you get the hang of it, you’ll rock it out.”
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