(SPEECH) [PHONE RINGING] (DESCRIPTION)
Three ranch homes from above.
(SPEECH)
SUSAN: Central dispatch, this is Susan.
PRYJ KELLEY: This is ADT Security with a residential fire alarm.
SUSAN: And where’s the alarm coming from?
PRYJ KELLEY: A living room smoke detector.
(DESCRIPTION)
Smoke wafts by a smoke detector, a dishwasher, and fills a kitchen.
(SPEECH)
SUSAN: I’m 1663, ma’am.
PRYJ KELLEY: Thank you very much.
SUSAN: Thank you, bye, bye now.
(DESCRIPTION)
Detroit skyline, text, Detroit Michigan.
Text, Jane Cruz, ADT Customer
(SPEECH)
JANE CRUZ: My husband and I, Tony, have lived in this community for about 10 years. And we have two cats. And we really love it here. We call Blake and Allie our children because most of our children are grown. Our cats are everything to us. We love them both very much.
We’ve been doing a lot of improvements. One of the improvements was painting the kitchen. And we had to move the dishwasher out to paint it. We moved the dishwasher back into the spot. The next day, I left to pick up my granddaughter, about an hour away. And 15 minutes into the trip, I got an ADT alert notice flashing on my phone. I called my husband right away. I said, we’re getting a fire alert. You need to go home right now.
SUSAN: Central dispatch, this is Susan.
PRYJ KELLEY: This is ADT Security with a residential fire alarm.
(DESCRIPTION)
A firetruck rushes through the neighborhood from above.
(SPEECH)
TONY CRUZ: I get this hysterical call from my wife, saying that her fire alarm’s going off on her phone for me to go check. So I floored it all the way home, pulled in my driveway. I came running up here. I smelled a little smoke.
(DESCRIPTION)
Jane and Tony walk up to their house past a sign that says Secured by ADT and enter through the front door.
(SPEECH)
And I opened the door, and went in, ran in the house, and I looked under the dishwasher. And it was on fire.
(DESCRIPTION)
He points to the dishwasher.
(SPEECH)
The plastic was burning. The floor was burning. When I was running out to get my fire extinguisher, the fire department was– pulled up right then.
(DESCRIPTION)
Firefighters hop out of the fire truck.
(SPEECH)
JANE CRUZ: Little did we know, little bit of bare wire that shouldn’t have been bare touched the frame and arced, and started the fire.
(DESCRIPTION)
Frayed wires.
(SPEECH)
I missed the actual phone call from the ADT Alert person. She immediately called the fire department. And I cannot wait to meet this lady and tell her thank you with all my heart for saving our home and our pets.
(DESCRIPTION)
Text, Tammy Seibert, ADT VP of Talent Management and Inclusive Diversity,
(SPEECH)
TAMMY SEIBERT: I’m Tammy Seibert and I am delighted to be here today to reunite the Cruz family, Tony and Jane, with Pryj Kelley, our ADT dispatcher from Knoxville, Tennessee who helped to save the lives of their two cats.
(DESCRIPTION)
Pryj Kelley walks up to a crowd in ADT shirts in front of the Cruz home.
(SPEECH)
JANE CRUZ: Hi. Just want to give you a hug, thank you so much.
(DESCRIPTION)
Pryj and Jane hug
(SPEECH)
You have a very important job.
PRYJ KELLEY: Yes ma’am, I do.
JANE CRUZ: Thank you.
(DESCRIPTION)
Text, Pryj Kelley, ADT dispatcher
(SPEECH)
PRYJ KELLEY: The experience of meeting customers that I helped save is out of this world. It feels wonderful to know I’m helping to save people. It makes me feel like I’m doing something worthwhile.
(DESCRIPTION)
Pryj pets one of the Cruz cats.
(SPEECH)
JANE CRUZ: I was so thankful that I recently got ADT.
(DESCRIPTION)
A sticker that reads, In case of fire rescue pets inside, is placed on a window.
(SPEECH)
If I didn’t have that, I wouldn’t have anything right now. It saved our house. We could have lost everything.
[MUSIC PLAYING]
(DESCRIPTION)
A photo of Jane and Tony Cruz on their front walkway next to their Secured by ADT sign.
Text, ADT We are what we protect. www.adt.com/stories. License number; RBQ 3019-4070-50 copyright 2021 ADT Security Services Inc. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited.
