Service Technician (Job 3011188)

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

As a Residential Service Technician, you will troubleshoot, configure, reconstruct and program existing security and site automation solutions. You will be a troubleshooter and service expert responsible for alleviating concerns the customer may have regarding their security system. You will advise customers and the customer care center of the status of systems and processes inspections.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

What You’ll Need:

• High School degree or the equivalent
• Valid driver’s license
• Service experience – minimum 2 years experience installing and inspecting/repairing ADT or comparable product line
• Technical aptitude
• Strong communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble
• Standing, stooping, lifting ,climbing ,crawling

The Perks:

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities