Product Manager (Job 3016414)

Summary:

The Product Owner for the Salesforce Platform Team is responsible for driving Agile iterations by defining user stories, managing the team backlog, and aligning feature delivery with program-level priorities. This role ensures platform features and technical components maintain integrity, deliver value, and meet user needs while adhering to the Definition of Done.

Duties and Responsibilities:

• Own and manage the Salesforce platform team backlog, continuously prioritizing stories to align with program goals.
• Define and refine user stories and iteration goals, ensuring clarity for development teams.
• Collaborate on the product vision, roadmap, and ROI, contributing to strategic planning.
• Accept completed iteration increments based on Definition of Done and user acceptance criteria.
• Actively participate in Program Increment (PI) planning, including backlog refinement and cross-team dependency alignment.
• Coordinate closely with other Product Owners to manage inter-team dependencies and sequencing.
• Ensure all stories include clear acceptance criteria and persistent test cases, upholding quality standards.
• Work with Salesforce Architects and Engineering teams to understand upcoming enablers, helping to prioritize technical infrastructure needs for upcoming functionality.

Education and Certification Required:

• Bachelor’s degree in business, information systems, computer science, or a related field.
• Product Owner or Product Manager certification (e.g., CSPO, SAFe POPM) preferred.
• Salesforce admin certification or equivalent preferred.

Qualifications:

• 5+ years of experience in a Product Owner, Product Manager, or similar role, ideally within a platform or enterprise systems team.
• Prior experience as a Project Lead or Business Analyst, with demonstrated ability to bridge technical and business teams.
• Familiarity with Salesforce platform capabilities including:
  • Core Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
  • Platform configuration (Flows, Process Builder, Validation Rules, Custom Objects)
  • Familiarity with SOQL, and Salesforce data model – a strong plus
• Proficient in Agile tools and collaboration platforms, including Atlassian Jira and Confluence.
• Strong communication and influencing skills, with the ability to engage stakeholders at all levels.
• Skilled in prioritization and decision-making, balancing business value, technical feasibility, and user needs.
• Adept at facilitation, with a servant leadership mindset and strong collaboration across product, engineering, and design teams.
• Highly organized with a bias for action, attention to detail, and comfort operating in a fast-paced, iterative environment.
• Proficient with Microsoft Office tools; advanced Excel and PowerPoint skills for reporting and storytelling.

Performance Metrics:

Year one critical success factors include but are not limited to:

• Rapidly develop a deep understanding of ADT’s business model, operational workflows, and Salesforce ecosystem.
• Successfully lead and deliver on Program Increment (PI) iterations, ensuring alignment with business priorities, timely execution, and quality outcomes.

Compensation & Benefits:

The salary range for this role is $96,000.00 – $144,000.00 and is based on experience and qualifications.

Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance.

We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be on 6/25/2025.