Specialist.IT Signaling I (Job 3017461)

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​

Check out more about life at ADT here.

SECTION I – POSITION SUMMARY
A. JOB PURPOSE
This position is responsible for programs and monitors computer and peripheral equipment, alarm receiving hardware for the purpose of maintaining life safety communications.

B. MAJOR JOB DUTIES

• 15% of time: Programs and monitors computer and peripheral equipment such as servers, alarm receivers, and switching hardware that comprise the network of equipment for maintaining life safety alarm communications.
• 20% of time: Provide Level 1 technical support that may include telco, server, signaling, and mainframe applications, as well as technical advice, guidance, and informal training on hardware and software to ensure successful transmission of life safety alarm communication services.
• 25% of time: Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures, sometimes requiring real-time analysis and changes to programming parameters outside of standard processes.
• 10% of time: Maintain lists, records, procedures, templates, etc., related to alarm signal systems or processes.
• 30% of time: Perform system maintenance on alarm signal receivers and servers to ensure availability and uptime, supporting current and future customer needs at a 99.999% performance level.

C. MAJOR CHALLENGES/PROBLEMS
The successful delivery of alarm messages depends on various internal and external communication paths and configurations. This requires understanding potential failure points and working with other departments and vendors to resolve issues. The position also involves an “on-call” after-hours support rotation scheduled among team members.

SECTION II – JOB REQUIREMENTS
A. EDUCATIONAL BACKGROUND AND JOB-RELATED EXPERIENCE
Minimum Education and Experience:

• Associate degree or equivalent experience
• 1-2 years of alarm panel or communicator experience
• 1-2 years of Microsoft OS & Office and PC/Server experience

Preferred Education and Experience:

B. OTHER JOB-RELATED SKILLS/BACKGROUND
Knowledge/Skills/Abilities/Certifications:

• Demonstrates basic knowledge of alarm system communication principles, concepts, and protocols.
• Customer-focused mindset, good time management, and action-oriented.
• Strong technical and communication skills.

SECTION III – WORKING CONDITIONS
Primary work environment: Office, Field, Call Center, Warehouse
Physical demands may include:

• Precise hand/eye coordination (e.g., drafting)
• Basic keyboarding or repetitive motions
• Operation of heavy equipment or vehicles
• Lifting/pushing objects over 10 lbs (e.g., installing servers)
• Exposure to hazardous materials or electrical shock
• Climbing or working in awkward/cramped positions

SECTION IV – SUPERVISION AND SCOPE
A. SUPERVISION EXERCISED
Number of exempt and non-exempt employees supervised: none.

B. SUPERVISION RECEIVED
Work is performed based on clear instructions from a supervisor, following set guidelines and procedures, with occasional judgment needed to compare options and make decisions.

C. STRATEGIC IMPACT AND SCOPE OF RESPONSIBILITY
Impact level: Performs tasks with a broad scope that supports the organization’s operations.
Revenue scope: Less than $25 million.
Geographic scope: Regional or area/district.

D. SUPPLEMENTAL JOB DUTIES
Yes/No responses to duties such as formulating policies, conducting major operations, negotiating financial matters, and hiring employees. (Descriptions to be provided if applicable.)

SECTION I – ADDITIONAL COMMENTS & SIGNATURES
Any additional information not covered in previous sections can be included here.

HR Signature & Date

The information provided is intended to reflect the general nature and level of work performed within this role and is not a comprehensive list of all duties, responsibilities, or qualifications.

SECTION I – INTRODUCTORY INFORMATION
Summary:
This position is responsible for programs and monitors computer and peripheral equipment, alarm receiving hardware to maintain life safety communications.

Duties and Responsibilities:

• Programs and monitors computer and peripheral equipment such as servers, alarm receivers, and switching hardware.
• Provides Level 1 technical support, including telco, server, signaling, and mainframe applications, along with guidance and training.
• Troubleshoots and restores routine technical issues, analyzing faults and making necessary adjustments.
• Maintains records, procedures, and templates related to alarm systems.
• Performs system maintenance to ensure alarm signal receivers and servers operate at a 99.999% uptime, supporting current and future customer needs.

Minimum Education & Experience:

• Associate degree or equivalent experience
• 1-2 years alarm panel or communicator experience
• 1-2 years Microsoft OS & Office, PC/Server experience

Additional Skills & Certifications:

• Basic knowledge of alarm system communication methods and protocols.
• Customer-focused, with good time management and action orientation.
• Strong technical and communication skills.