Citrix Analyst III (Job 3021970)

Summary:

The Cloud Citrix Analyst is responsible for supporting, operating, and optimizing ADT’s Citrix virtual application and desktop environments across a hybrid infrastructure footprint, including on‑prem data centers, colocation facilities, and public cloud. This role supports Citrix DaaS/CVAD, NetScaler/ADC access services, and underlying compute platforms such as VMware virtualization, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE) as a cloud‑native hypervisor. The analyst partners with infrastructure, network, security, and application teams to ensure secure access, reliability, performance, and operational excellence.

Duties and Responsibilities:

• Provide operational support for Citrix DaaS/CVAD and virtual desktop/application environments across on‑prem and Google Cloud platforms.

• Support on‑prem infrastructure including VMware ESXi/vCenter environments that underpin Citrix and application workloads.

• Support hyperconverged infrastructure (HCI) platforms, assisting with capacity planning, performance troubleshooting, and lifecycle activities.

• Support cloud‑native compute platforms including Google Compute Engine (GCE) for Citrix‑hosted and supporting workloads.

• Administer and support Citrix components including Delivery Controllers, StoreFront, Citrix Cloud Connectors, Provisioning Services (PVS), Machine Creation Services (MCS), and Workspace.

• Support NetScaler/ADC and gateway components for secure access, load balancing, and traffic management.

• Monitor system health, performance, and availability; respond to incidents and service requests following established procedures.

• Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow.

• Collaborate with network, identity, security, storage, and application teams to resolve cross‑platform issues.

• Maintain operational documentation, runbooks, diagrams, and configuration standards.

• Participate in scheduled after‑hours and on‑call rotation, providing support for business‑critical infrastructure services.

• Support maintenance activities, upgrades, patching, DR testing, and planned change events.

• Perform other duties as assigned.

Skills and Competencies:

• Hands‑on experience supporting Citrix Virtual Apps and Desktops in enterprise environments.

• Working knowledge of hybrid infrastructure operations across cloud and on‑prem platforms.

• Experience supporting VMware virtualization (vCenter / ESXi) in production environments.

• Familiarity with hyperconverged infrastructure (HCI) platforms and operational concepts.

• Experience supporting Google Cloud workloads, including GCE, networking, and monitoring.

• Strong troubleshooting skills across Citrix, compute, network, identity, and storage layers.

• Knowledge of ITIL‑based operational practices (incident, change, and problem management).

• Strong documentation, communication, and collaboration skills.

• Ability to support high‑availability, business‑critical systems in an operational environment.

Minimum Qualifications:

• Bachelor’s degree in Information Technology or related field, or equivalent practical experience.

• Experience supporting Citrix environments and hybrid infrastructure platforms.

• Experience supporting Windows Server and Active Directory‑integrated environments.

Preferred Qualifications:

• VMware, Citrix, or cloud platform certifications.

• Experience supporting HCI platforms in enterprise environments.

• Experience operating production workloads in Google Cloud.

• Exposure to automation, scripting, or infrastructure‑as‑code tools.

Working Conditions:

• Hybrid work 4:1, with one day WFH.

• May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.

• Participation in a rotating 24×7 on‑call support model is required.

Travel:

• Occasional travel, less than 25%, as required.