[MUSIC PLAYING]
(DESCRIPTION)
A ceiling sensor beeps. A house in the dark. A window on the side of the house.
(SPEECH)[BEEPING]
SPEAKER 1: Hi, is everything OK?
PETER GOODMAN: There was a fire in our basement. Thank God you guys woke us up.
SPEAKER 1: Yeah, the fire department is on the way.
PETER GOODMAN: OK, thank you.
(DESCRIPTION)
Blurred image, a person holds a child and descends stairs in the house.
(SPEECH)
SPEAKER 1: Y’all should get out of the house now. Make sure your family and pets are outside. They’ll be there any minute.
[MUSIC PLAYING]
(DESCRIPTION)
Text, Rochester, NY. A bridge over a river with skyscrapers in the background.
(SPEECH)
JESSICA GOODMAN: We were in the house about six months, not quite six months.
PETER GOODMAN: Just sort of like any other evening, set the alarm like we always do, and fell asleep. Then 3:30, 4 in the morning, Jess just started shaking me because I’m a heavy sleeper.
(DESCRIPTION)
Jess takes a man’s arm as he sleeps and shakes him awake. Jessica & Peter Goodman, A.D.T. Customers.
(SPEECH)
JESSICA GOODMAN: Because we had just had this robust ADT system put in place, I really didn’t doubt that it was an accurate alarm. This wasn’t a false alarm. I immediately went into the mode to assume we’re in an emergency. I just waited until Peter went downstairs to confirm.
(DESCRIPTION)
Peter descends stairs.
(SPEECH)
PETER GOODMAN: I went down to the ADT panel, and after a little bit, sort of, realized that it was telling me that there was a smoke, heat, and CO in the basement. So I went and opened the basement door just to sort of confirm what was going on and saw flames shooting up.
JESSICA GOODMAN: Our daughter was quite scared. I woke her up. I just said hold on tight. And I held her. And we ran down the stairs.
PETER GOODMAN: And then the fire department came and took care of the rest of it.
[PHONE RING]
SPEAKER 2: what is the address of your emergency?
SPEAKER 1: 91 South Main Street.
SPEAKER 2: [INAUDIBLE].
SPEAKER 1: ADT.
SPEAKER 2: What kind of alarm?
SPEAKER 1: It’s the fire alarm. All right, thank you so much.
SPEAKER 3: –door downstairs to the basement.
SPEAKER 4: Got it.
(DESCRIPTION)
Mike Clouser, Captain Pittsford Fire Dept. He stands in front of a fire truck.
(SPEECH)
MIKE CLOUSER: I was on the second engine that responded that night. We found a dehumidifier that had burned up in the basement. We also had brought in some water extinguishers too. So between the hose line and the water extinguishers, we were able to put that fire out.
JESSICA GOODMAN: If I could talk to Shari the dispatcher, I would thank her for her ability to carry out her job with professionalism.
PETER GOODMAN: Thank you for being on call that night. I was the Surface Warfare Officer in the military. You learn someone always has to be on watch and standing duty. And I’m glad that she was there.
(DESCRIPTION)
DeLu Jackson, ADT Chief Marketing Officer.
(SPEECH)
DELU JACKSON: Hello, I’m DeLu Jackson with ADT. I’m delighted to be at the home of the Goodman family today to honor first responders and reunite them with Shari Howland, the ADT dispatcher from Jacksonville, Florida who called 911. And now they will meet for the first time.
JESSICA GOODMAN: Hi, Shari. Thank you so much. Thank you.
(DESCRIPTION)
They hug. Jess has a dog on a leash. Peter follows with their daughter, and peter and Shari hug.
(SPEECH)
SHARI HOWLAND: It’s so nice to actually put a face to somebody you talk to on the phone.
(DESCRIPTION)
Shari Howland, A.D.T. Dispatcher.
(SPEECH)
I called the fire department. And while I was on the phone with them, it alarmed two more times. Then I called the family. The first thing he said was thank God for ADT. To know that you potentially can save someone is very rewarding. I’m over the moon.
(DESCRIPTION)
Firefighters leave the house. The first one carries the burnt dehumidifier.
(SPEECH)
MIKE CLOUSER: It’s a great feeling for everybody that responded that night. Coming out of that incident that night we gained a new volunteer. The homeowner decided to put an application with the volunteer fire department.
JESSICA GOODMAN: There’s not a day that goes by, before this or since this event, that I don’t have immense gratitude for our lives and our well-being. This has reinforced the importance of being prepared.
PETER GOODMAN: We’re so thankful that we have it. And we’ll probably always have an ADT system.
[MUSIC PLAYING]
(DESCRIPTION)
The Goodman family poses for a photo outside their home. They all wear winter coats and Jess and their daughter wear hats.
Logo, ADT, Brilliantly Safe. Text, www.ADT.com/stories. Copyright 2022. ADT, All Rights Reserved. For full information, go to www.ADT.com.
